Terms & Conditions

1. About the program

Wilston Servo Rewards is a free loyalty program for customers of Jack & Jill's Daily Store with Caltex Wilston at 282 Newmarket Rd, Wilston QLD 4051, Australia. Members earn points on eligible purchases and may redeem points for in-store reward offers once they meet the minimum balance.

The website provides fuel information, store promotions, member login, a digital loyalty card (QR/barcode), and transaction history. Wilston Servo is the website brand name; the physical store operates as Jack & Jill's Daily Store with Caltex Wilston.

2. Eligibility

• You must be at least 18 years old, or have consent from a parent or legal guardian if under 18.
• You must provide a valid Australian mobile number for SMS verification.
• One rewards account per person. We may refuse, merge, or cancel duplicate, false, or fraudulent accounts.
• Membership is personal and non-transferable.

3. Registration, login and account security

• Register and log in at wilstonhub.com.au using Firebase SMS verification (one-time code sent to your mobile).
• You must provide accurate information and keep your contact details up to date where possible.
• You are responsible for activity on your account and for keeping access to your mobile device secure.
• Notify us promptly at wilstonstaff.matilda@gmail.com if you suspect unauthorised access.
• You may export or delete your account data using the tools on the website when logged in, subject to legal retention requirements.

4. Digital loyalty card

• After registration you receive a digital loyalty card (QR code and barcode payload) on the website.
• You must show this card to staff at the counter when earning or redeeming points.
• Do not share your account or allow others to use your digital card to earn or redeem on your behalf.
• We are not responsible for points not awarded if your card was not presented or could not be scanned.

5. Earning points

• Points are awarded for eligible in-store purchases when staff scan your member loyalty code and record the transaction.
• Unless we notify you otherwise, the standard earn rate is 1 point per $1 spent on the eligible purchase amount.
• Staff may enter the purchase amount at the point of sale; points are calculated from the configured earn rate.
• We may exclude certain products, services, or transaction types (including where restricted by law or supplier agreement).
• Excluded products (no points earned or redeemed on these): cigarettes and tobacco products, oil, firewood, gas (including LPG gas bottles), and newspapers.
• Points are credited to your account after staff confirmation. Your balance and history are visible when you log in online.
• We may reverse or adjust points credited in error, including after investigation of suspected fraud or system mistakes.

6. Redeeming points

• Points have no cash value and cannot be sold, transferred, or exchanged for cash unless we expressly allow it or the law requires it.
• You must hold at least 1,000 points before any redemption (minimum redeem balance). At the standard redeem rate of 0.5¢ per point, 1,000 points equals $5.00 redeem value toward in-store offers.
• Redemptions must be in $5.00 intervals (1,000 points at the standard rate — e.g. $5, $10, or $15 off, not $7 or $12).
• Redemption offers, descriptions, and point costs are set by us and may change. Available offers are shown in store and on the website when logged in.
• To redeem: log in, show your digital card, and ask staff to apply the chosen offer. Points are deducted from your balance upon redemption.
• Redemptions are in-store only at our Wilston location unless we expressly state otherwise.
• Redemptions and point earning do not apply to cigarettes/tobacco, oil, firewood, gas (including LPG), or newspapers.
• Only one member account may be used per redemption.
• Reward offers are not available in conjunction with any other reward, discount, or promotion (including other store specials) unless we expressly state otherwise in writing.
• We may refuse redemption if your account is suspended, if offers are unavailable, or if you do not meet the minimum balance.

7. Changes to the program

We may change earn rates, redeem rates, minimum balances, offers, eligibility rules, or these Terms at any time. Where practicable we will give reasonable notice (for example on the website or in store). Continued use of the program after changes take effect constitutes acceptance of the updated Terms. The version date at the top of this page indicates when these Terms were last updated.

8. Expiry, suspension and forfeiture

• We may suspend or terminate your membership if you breach these Terms, misuse the program, or engage in fraud.
• Points may be forfeited upon account closure, prolonged inactivity, or program discontinuation, subject to applicable law.
• You may request account deletion via the website or by emailing us. See our Privacy Policy for data handling.

9. Fuel prices and website information

Fuel types and prices displayed on the website are indicative and updated by staff. Prices at the pump may differ at the time of purchase. Store promotions, news, and third-party fuel payment services (such as QfixGo) are subject to their own terms where applicable.

10. Acceptable use

You agree not to:

• misuse the website, attempt unauthorised access, or interfere with our systems
• provide false information or create accounts for others without permission
• abuse the rewards program (including point fraud, duplicate accounts, or sharing digital cards)
• scrape, copy, or republish website content except as permitted by law

11. Marketing communications

If you opt in, we may send promotional offers and updates by SMS or other channels. You can withdraw marketing consent by contacting us or using unsubscribe instructions where provided. Service messages (such as verification codes) are not marketing and may still be sent while you have an account.

12. Limitation of liability & Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits your rights for major failures, misleading conduct, or other non-excludable remedies. To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website or program, or for loss of points except where caused by our failure to meet a non-excludable guarantee.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

14. Governing law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland.

15. Contact

Jack & Jill's Daily Store with Caltex Wilston
282 Newmarket Rd, Wilston QLD 4051, Australia
Website: wilstonhub.com.au
Email: wilstonstaff.matilda@gmail.com
Open 24 hours, 7 days a week.